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Shipping Policy

We are committed to providing you with the best possible online shopping experience. This includes fast and reliable delivery of your products. However, we would like to inform you of some important procedures and precautions regarding the delivery and verification of your packages. Please read the following information carefully:

Delivery

  1. Shipping Costs : Shipping costs are calculated based on the destination, package size and the shipping method selected at checkout. You can find detailed information about shipping costs on our checkout page.

  2. Delivery Times : Delivery times vary depending on the destination and the chosen delivery method. We do our best to meet these deadlines, but please note that delays may occur due to unforeseen circumstances, such as weather conditions or transport issues. We cannot guarantee delivery on a specific date.

  3. Parcel Tracking : As soon as your order is shipped, you will receive a tracking number by email, allowing you to follow the progress of the delivery in real time. You will therefore be able to know where your package is at any time.

Checking Packages

  1. Inspect Your Package Upon Delivery : When you receive your package, we strongly encourage you to inspect it carefully in the presence of the delivery person. Make sure that the package is in good external condition and that it does not show any signs of visible damage. If you notice any external damage, please note it on the delivery person's delivery note.

  2. Check the Content : After opening your package, carefully check its contents. Make sure that all the items you ordered are present and in good condition. If you notice any missing or damaged items, please contact us within [number of days] days of receiving the package.

  3. Photograph the Damage : In case of visible damage or missing products, take clear photos of the items and damaged packaging. These photos can be helpful in the claims process.

  4. Report Problems Immediately : If you have any concerns regarding the delivery or status of your package, please contact us immediately. The sooner we are notified, the faster we can resolve the issue.

  5. Complaint Procedure : If you report damage or missing items, we will initiate a claims process and do our best to resolve the issue quickly. We may ask you for additional information, including photos, to help with the process.

  6. Do Not Sign If You Have Any Doubts : If the package appears to be seriously damaged, you have the right to refuse delivery. In this case, please contact our customer service to inform us of the situation.

We take customer satisfaction seriously and are committed to resolving any delivery issues promptly. Your cooperation in checking packages is essential to helping us provide quality service.

If you have any questions or concerns regarding our shipping policy or need assistance with a claim, please do not hesitate to contact our customer service team. We are here to help.